Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 218-287-0018 or make an appointment online!
Know Your Rights
Batteries, near Moorhead, MNThank you for helping my daughter with a new battery for her car when I couldn't be there. You were so friendly and fast both over the phone with me and when she arrived at your shop. Thank you for getting her in and on the road and back to school.
Excellent, professional service. Technicians pin-pointed the problem quickly. Would recommend to any one who is looking for honest, professional service for their vehicle.
Good service at a great price!
Excellent service, quick repair and friendly staff!
They were nice enough to service my car, and let me leave it parked over the long weekend, because we were going out of town. Unfortunately, they didn't get to it before I got back on Monday, but they rescheduled right away, then graciously didn't charge me.
Will be back for more repairs if needed.